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SHIPPING & RETURNS

Purchases are shipped from our warehouse in Delhi as may be applicable, by reputed courier agencies. Please allow the following number of days from receipt of your order.

 

For India orders – All domestic orders are processed within 2-3 business days. You can expect delivery of the order within 7-10 business days. For locations which are in the interiors or in a difficult coverage area, this may take between 10-12 working days.

 

Order deliveries will be made between 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

 

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, Thriveco takes no responsibility for goods signed by an alternative person.

 

KGN Beauty Point is not responsible for damage after delivery.

For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

Shipping and handling rates may vary based on the product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

 

SHIPPING CHARGES

For India Orders:

Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

For International Orders:

We also ship internationally across all countries. Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

RETURN & EXCHANGE POLICY

At KGN Beauty Point, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

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KGN Beauty Point is not responsible for any damage caused after delivery.
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
Returns and exchanges requests will be subject to checking and vetting by KGN Beauty Point
Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.

 

No Refund shall be made once goods are sold.
Shipping charges incurred on Free Trials are non refundable.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

Sold in a physically damaged condition.
Has missing parts or accessories
Product packaging not opened, product not used.
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.


In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.


For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7- 21 business days for the amount to reflect in your account.


For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-72 business hours of us receiving the products back and your bank details on email. It will take 7-21 business days for the amount to reflect in your account.

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